Louise Cermak is a principal consultant at Catapult CX limited. Louise has worked for over 20 years in software engineering, ITSM and implementing DevOps and agile for large enterprises such as BT, BNP Paribas and Arthur Anderson, while managing high performing teams of over 450. Her experience working for some of the largest enterprises in the world has allowed Louise, in her current position, to lead and deliver successful business transformations for organisations in the finance, insurance and telco industries.