News of the Apache Log4j vulnerability exploit is striking fear into the hearts of both software makers and users. Log4j is the most popular Java logging service used today, with over 400,000 GitHub downloads and has been embedded in most internet services and products from companies all over the world, including Apple, Amazon, Cloudflare, Steam, Tesla, Twitter and Baidu, just to name a few.

Exploiting this vulnerability is simple and allows threat actors to control Java-based web servers and launch remote code execution (RCE) attacks. New variations of the original exploit are being introduced rapidly—over 60 in less than 24 hours. The attack surface grows by the minute. Good credential management and advanced authentication will not help as this exploit is pre-authentication, which means an attacker doesn’t need to authenticate to your web applications to attack. Your web server is vulnerable.

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Which of the following best describes how you currently monitor and manage systems across your hybrid cloud environment?(Required)

Multiple separate tools for different environments

Multiple separate tools for different monitoring and management functions

Single consolidated dashboard

Custom built monitoring and management solution

No full monitoring and management solution

Don’t know

How valuable would it be for your monitoring and management solution to incorporate predictive analytics to help you identify and address system issues that are critical and not waste time or effort working through all the data and “noise” that is not critical?(Required)

Extremely valuable

Moderately valuable

Somewhat valuable

Slightly valuable

Not valuable

How do you most typically address potential system issues BEFORE they impact your operations?(Required)

Automated workflows and playbooks to remediate potential issues as soon as they are detected

An orchestrated response process that leverages automation, AI, and human expertise to rapidly respond to potential issues

Advanced monitoring tools such as predictive analytics and anomaly detection to proactively identify and address potential issues

Respond to issues as they arise, using manual processes and troubleshooting techniques

A combination of automated remediation, orchestrated response, and/or proactive monitoring to address potential system issues

Don’t know

Other

What methods does your organization use to control and monitor cloud/IT spending?(Required)

Centralized procurement processes

Pre-approved budget thresholds

Automated cost monitoring tools

Department-level spending controls

Regular cost audits and reviews

Cloud cost optimization platform

Approval workflows for resource provisioning

Native financial operations tools provided by the cloud provider

No formal controls in place

Don’t know

Other

Please specify:

Which methods do you rely on most to detect security vulnerabilities in your systems?(Required)

Automated scanning tools

Manual assessments

Vendor notifications

Threat modeling (for early detection)

None of these

Don’t know

Other

Please specify:

What are the TWO most common ways you prioritize vulnerabilities to address within your environment?(Required)

Based on potential impact

Based on exploitability

Regulatory compliance requirements

Based on CVSS scores

Risk-based analysis of multiple factors

First-in-first-out approach

No formal prioritization process

Don’t know

How do you typically handle system updates and security patches?(Required)

Automated updates and patches

Manually review and apply updates and patches on a regular schedule

A combination of automation and manual review

Apply updates and patches on an as-needed basis.

Outsourced update and patch management

No defined process

Don’t know

Other

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The good news is your organization likely has a team of seasoned IT operations pros that can help protect against the worst of Log4j’s devastation.

How IT Operations Can Protect Against Log4j Vulnerabilities

Step One: Find Log4j Wherever it Exists

You need to investigate every internet-facing application, website and system that you own or use. This includes self-hosted installations of vendor products and cloud-based services. Focus on systems that are internet-facing that contain sensitive data. Once you’ve completed assessing your hosted apps and vendor systems, move on to endpoint applications. Java-based apps like WebEx, Minecraft, Citrix and many more.

Step Two: Patch, Patch, Patch

Patch in the same order as above: Internet-facing applications, websites and systems. If no patch is yet available for your apps and systems, uninstall.

The pandemic has forced many endpoints into workers’ home environments, which creates extra challenges for patching those endpoints and keeping them compliant. Operations teams can’t rely on work-from-home folks to patch their own systems, even if they’re given clear instructions. Many of them will just ignore those directions, so you need to adopt systems that enforce continuous compliance.

Step Three: IT Operations is Essential

Communicate with your senior leaders. They should be in the know about this one! Senior leadership needs to position their IT operations teams among their most vital employees. Don’t think this is going to go away any time soon—we’re just starting to get a glimpse of what is being tried out there in the wild. Buckle up.