Tag: customer
Digital Business: Paving the Way for DevOps’ Second Act
Philippe Abdoulaye | | business transformation, customer, devops, devops tools, digital business, itDevOps is the buzzword of the moment. It's at the heart of every strategy—not just CIOs' IT transformation strategies but also IT vendors' sales and marketing strategies. The question business unit leaders always ask ...
Accelerating DevOps with Service Management (and Vice Versa)
contributor | | application lifecycle, customer, devops, IT service management, life cycle, service managementOne of the great misconceptions of service management is what it means. This also is the reason why so many service management initiatives fail. Consider a call center, for example, with many ...
Learning in the Continuous Customer Economy
Justin Arbuckle | | continuous customer economy, continuous development, continuous learning, customer, devops, two-product principleWe live in a continuous customer economy. Buyers in the 21st century are continuously discovering, adopting and discarding products and services online, telling us—very loudly and unequivocally—that value isn’t perceived in the ...
