Charlene O’Hanlon and Amy Hudson of Cyara discuss the concept of DevOps for customer experience, which takes DevOps methodology and focuses it on CX software. But there are pitfalls DevOps teams face when dealing with customer experience software. The video is below followed by a complete transcript of the conversation. Announcer: This is Digital Anarchist. […]
How DevOps Can Address CX Challenges
Delivering a seamless customer experience (CX) has become a top priority for companies undergoing digital transformation initiatives, as 85% of buyers are willing to pay more for a great customer experience. However, customers aren’t only willing to pay more for a positive experience–they’ll go elsewhere if their experience isn’t positive. In fact, 33% of customers […]
Cyara Exceeds Growth Goals by 35%, Appoints New EMEA VP and Expands Global Partner Program
Cyara Increased Customer Roster by 15%, Maintained 95% Retention Rate, Demonstrating Value of Automation for Customer Service During COVID Pandemic REDWOOD CITY, Calif. – March 16, 2021 – Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, announces today that it’s closing the first half of its 2021 fiscal year with SaaS bookings coming […]
Cyara Deepens Relationship with AWS to Enable Seamless Customer Migrations and Scalability with Amazon Connect
A Leading CX Assurance Provider Joins AWS ISV Accelerate & Public Sector Partner Programs REDWOOD CITY, Calif. – February 25, 2020 – Cyara, provider of the award-winning Automated CX Assurance Platform, today announced the company has been accepted to the Amazon Web Services (AWS) Public Sector Partner Program, as well as the AWS ISV Accelerate Program, […]
Cyara Debuts New Customer-Focused, Value-Driving Support Services
New extended Support and QA Testing services, geared toward improving automated CX assurance, agile and DevOps initiatives, are now available REDWOOD CITY, Calif. – November 17, 2020 – Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced the availability of Premium Support and Expert Services, two new offerings designed to help […]
Cyara Partners with Twilio to Accelerate Contact Center Cloud Migrations with Automated Quality Assurance for Twilio Flex
New integration enables Cyara to test Twilio Flex agent routing and data passing functionality – reducing project timelines and risk while improving CX quality. REDWOOD CITY, CALIF. (PRWEB) AUGUST 20, 2020 Cyara, provider of the award-winning Automated CX Assurance Platform today announced a partnership with Twilio, the leading cloud communications platform, that addresses contact centers’ need […]
Cyara Automates CX Troubleshooting and Speeds Issue Resolution
Integrations with Splunk, Jira, and ServiceNow support more effective and faster issue resolution, and instant scheduling with IT tracking systems REDWOOD CITY, CALIF. SEPTEMBER 17, 2019 In a move to provide tighter integration between customer experience (CX) and broader IT and software development infrastructure, Cyara is now integrating the Cyara CX Assurance Platform with leading technology solutions for Agile, […]