Building a GenAI-RAG Runbooks-Based ChatOps Assistant in AWS Bedrock With MS Teams Integration for Incident Management January 15, 2026 by Karthikeyan Rajamani Learn how AWS Bedrock, retrieval-augmented generation (RAG), and ChatOps in Microsoft Teams transform incident response by turning fragmented runbooks into a GenAI-powered assistant that reduces MTTR and improves SRE efficiency.