Mandi Walls is a DevOps Advocate at PagerDuty. For PagerDuty, she helps technology organizations increase their effectiveness with modern IT practices and unplanned incidents. She is a regular speaker at technical conferences and is the author of the whitepaper “Building a DevOps Culture” published by O’Reilly. She is interested in the emergence of new tools and workflows to make the task of operating large complex computing systems more approachable.