PagerDuty has extended the capabilities and reach of its artificial intelligence (AI) agents to enable them to be invoked directly from within the Slack messaging platform. Additionally, the AI SRE Agent that is embedded within the PagerDuty Operations Cloud platform can now also leverage the Model Context Protocol (MCP) and an expanded library of application […]
On-Call Rotation Best Practices: Reducing Burnout and Improving Response
Practical SRE on‑call guide covering rotation models, alert hygiene, runbooks, metrics, compensation, shadowing, and automation to cut pager load and prevent engineer burnout.
PagerDuty Previews Generative AI Copilot for ITSM
Under an early access program, PagerDuty, Inc. is making available a tool that brings generative AI capabilities to its ITSM platform.
PagerDuty Signals Commitment to Adding Generative AI Capabilities
PagerDuty has signaled its intention to add generative artificial intelligence (AI) capabilities to its cloud platform for managing IT operations via integrations with large language model (LLM) providers that it will disclose at a future date. These capabilities will make it possible to invoke natural language via PagerDuty Operations Cloud to automatically generate status updates, […]
PagerDuty Bets on AIOps and Automation to Simplify IT Management
PagerDuty this week made generally available an artificial intelligence for IT operations (AIOps) platform that leverages the data model embedded in its incident management software to reduce the amount of time required for an AI platform to learn how an IT environment operates. Jonathan Rende, senior vice president and general manager for PagerDuty, said that […]
The Now and Next of Automation
Today’s never-ending flood of data has many of us drowning in noise. And while humans are still essential for thoughtful analysis and driving action, it’s no longer possible for a human to parse gigabytes of data alone. How do you begin to filter out the noise and then understand what to do with it? How […]
PagerDuty Allies with JFrog to Modernize IT Incident Management
PagerDuty has integrated its IT incident management platform with the continuous integration/continuous delivery (CI/CD) platform from JFrog as part of an effort to streamline troubleshooting of application environments. Steve Gross, senior director of strategic business development at PagerDuty, said the overall goal is to make it easier for IT operations teams and developers to collaboratively […]
PagerDuty and JFrog Announce Integrations for DevOps and Security Lifecycle
New integrations provide customers with faster incident resolution, improving uptime, enhancing customer experience and driving revenue generation. San Francisco, CA, June 8, 2021 — PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced new integrations with JFrog (NASDAQ: FROG), the liquid software company. The integrations with JFrog Xray and JFrog Pipelines – both […]
PagerDuty Hires Timm Hoyt VP of Global Partners and Alliances to Bolster Its Partner-First Sales Strategy
Global tech veteran to head up partnership sales program that will drive growth and create new opportunities for PagerDuty and its partners San Francisco, CA, May 18, 2021 – PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, has hired industry veteran Timm Hoyt to lead its global partner and alliances organization. As vice […]
PagerDuty to Offer European Data Hosting
PagerDuty responds to European customer growth with regional data solution SAN FRANCISCO – March 17, 2021 – PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced plans to offer customers a new European hosting option for data assets, including customer-generated data, based on Amazon Web Services (AWS). PagerDuty helps companies manage […]
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