At swampUP 2025 in Napa Valley, Alan Shimel sat down with three industry leaders whose companies sit at the heart of today’s AI-driven DevOps transformation: Rahul Tripathi, general vice president and GM of ITSM at ServiceNow; Justin Boitano, vice president of enterprise AI at NVIDIA; and Shlomi Ben Haim, co-founder and CEO of JFrog. Tripathi, […]
Survey Surfaces Incident Management Gap Between DevOps and ITSM
A survey of 505 software developers, IT professionals and IT decision makers (ITDMs) in the U.S. finds that 70% of respondents work for organizations that hold developers responsible for deployments, with only 22% practicing conducting blameless post-mortems.
AIOps Success Requires Synthetic Internet Telemetry Data
The data used to train AI models needs to reflect the production environments where applications are deployed.
Techstrong Group Launches Techstrong ITSM Community Platform to Bridge the Gap Between Agile, DevOps and ITSM
Techstrong Group launches new ITSM site to empower organizations to navigate the complete IT life cycle with greater efficiency, quality and agility. Boca Raton, FL, February 28, 2024 — Techstrong Group, the power source for people and technology, today announced the launch of its latest community site, Techstrong ITSM. This new venture seamlessly integrates Agile, […]
DevOps 2024: DevOps Isn’t Dead; Long Live DevOps
Well, it has been quite the year in general and quite the year as it relates to DevOps. As I sit here on the cusp of the 10th year of publishing staging-devopsy.kinsta.cloud, I look back and recognize how much DevOps has grown, evolved, matured and shifted over time. As was the case 10 years ago, […]
All Your IT Team Wants This Holiday Season is a Break!
They say the best gifts are the ones you can’t wrap. That holds true for IT teams, too. So give ’em what they want: A break!
PagerDuty Previews Generative AI Copilot for ITSM
Under an early access program, PagerDuty, Inc. is making available a tool that brings generative AI capabilities to its ITSM platform.
IT Service Incidents Are Becoming More Frequent, Survey Says
A Transposit survey found the majority of respondents saw more frequent service incidents that affected their customers over the past 12 months.
Atlassian Brings Generative AI to ITSM
Atlassian added generative AI capabilities to Jira Service Management, an ITSM platform built on top of Jira.
DevOps and ITIL Integration: Driving Collaborative Agility in ITSM
Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps and IT service management (ITSM), more commonly known as DevOps+. DevOps+ is becoming more than a trend and has emerged as a powerful collaborative approach to meet these challenges. By combining the strengths of DevOps’ […]
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