SolarWinds has added a service management capability to its portfolio as part of an effort to make it simpler for IT teams to align support services with specific functions. At the same time, SolarWinds has updated its SQL Sentry observability tool for databases and DataOps workflows to add query-level wait statistics along with a revamped […]
The Role of AI in ITSM: SLAs, SLOs, SLIs and Error Budgets
In the complex landscape of ITSM, AI is emerging as a transformative force, enabling organizations to manage their systems with unprecedented precision and proactivity.
BMC Adds Generative AI Capabilities to Helix Management Platform
BMC today revealed it is embedding generative artificial intelligence (AI) capabilities across its BMC Helix service and operations management platforms. BMC CTO Ram Chakravarti said the company is incorporating the open source GPT-J large language models (LLMS) to build generative AI models. Those models are optimized for specific domains using data collected by BMC and […]
Cisco Streamlines Licensing Options for IT Operations Platform
Cisco has reduced the number of licensing options for its Intersight operations platform to two as part of an effort to make the software-as-a-service (SaaS) platform for managing on-premises and cloud computing environments more accessible. In addition, Cisco has added a Cisco UCS X-series Modular System to its portfolio based on a two-socket server configured […]
Cloudflare Adds Digital Experience Monitoring to CDN Portfolio
At an online CIO Week event, Cloudflare today added a digital experience monitoring capability to a portfolio of services layered on top of its core content delivery network (CDN). Corey Mahan, director of product management for Cloudflare, said the Cloudflare Digital Experience Monitoring service extends a Cloudflare Zero Trust platform based on agent software dubbed […]
Building New Value in IT Systems Management
For decades, companies treated the IT system as a cost center not much different from facilities maintenance. The job of IT was to keep the lights on, ensuring that the technology a company used worked and that the costs of keeping it working were kept under control. Those days are well over. Not only is […]
BMC Extends Scope of ServiceOps Initiative
At the BMC Exchange conference this week, BMC revealed it has updated its Helix IT service management (ITSM) platform to include mapping and discovery capabilities. Those updates make it simpler for cross-functional teams to correlate incidents, alerts and data and pinpoint root causes faster. In addition, BMC is now applying pre-trained artificial intelligence (AI) models […]
OpenText to Create Software Powerhouse – Acquires Micro Focus for $6B
OpenText this week announced it will acquire Micro Focus for $6 billion. The acquisition is part of an effort to reinvigorate a broad portfolio of information management, application development and testing, integration and cybersecurity platforms by accelerating the rate at which they are transitioned to OpenText’s managed private cloud. The acquisition is expected to close […]
ServiceNow Adds Lightstep Notebooks to Visualize Observability Data
ServiceNow today added a visualization tool to its Lightstep observability platform that will make it simpler for DevOps teams to correlate metrics, logs and traces. Ben Sigelman, general manager for Lightstep at ServiceNow, said Lightstep Notebooks will make it easier for DevOps teams to make sense of the massive amounts of data collected by the […]
Kyndryl Aligns with Microsoft in the Cloud
Following its spinout from IBM, Kyndryl has allied with Microsoft to increase the scope of IT services it provides on the Azure public cloud. Stephen Leonard, leader of global alliances and partnerships for Kyndryl, said that as part of this initiative, Kyndryl will be expanding the scope of the services it provides to both organizations […]
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