Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps and IT service management (ITSM), more commonly known as DevOps+. […]
BMC Adds Generative AI Capabilities to Helix Management Platform
BMC today revealed it is embedding generative artificial intelligence (AI) capabilities across its BMC Helix service and operations management platforms. BMC CTO Ram Chakravarti said the company is incorporating the […]
EP 18: Does Standardization Disrupt Innovation?
Although everyone has their own definition of DevOps, it all comes down to creating better software faster, empowering development and operations teams and delivering value to customers. However, there really isn’t a standard approach to DevOps.
AIOps in Service Management: Removing the Noise
AIOps (artificial intelligence for IT ops) refers to the automation of IT operations through AI and machine learning. With every organization working rapidly toward the ultimate goal of digital transformation, […]
Change Management in a Fast-Paced DevOps World
While DevOps speeds up software release cycles, change management often slows them down. So, how do you do change management in a fast-paced DevOps environment? Change control enables organizations to […]
ITIL 4 in the Age of Agile and DevOps, With Axelos
ITIL is well-established as the process, certification and information resource library for service management across many IT organizations globally. With the recent updates to ITIL 4, influences from Agile and […]
ServiceNow Extends Reach Into DevOps Ecosystem
ServiceNow this week, as part of a massive Paris update to its core software-as-a-service (SaaS) platform for managing IT operations, has extended its DevOps integration efforts by adding connectors for […]
ServiceNow Acquires Sweagle to Advance DevOps Agenda
ServiceNow has acquired Sweagle, a provider of a repository for collecting configuration data that makes it easier to manage IT environments at scale. RJ Jainendra, vice president and general manager […]
ServiceNow Embraces AI to Manage IT
ServiceNow has taken the wraps off the Orlando update to its cloud platform for managing IT that adds advanced analytics and artificial intelligence (AI) capabilities. In addition, an existing integration […]
SRE Is the Most Innovative Approach to ITSM Since ITIL
For over a decade, ITIL has been the leading ITSM framework adopted by enterprises across the globe. So, what is driving a rapidly increasing interest in Site Reliability Engineering (SRE) […]
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