Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps and IT service management (ITSM), more commonly known as DevOps+. DevOps+ is becoming more than a trend and has emerged as a powerful collaborative approach to meet these challenges. By combining the strengths of DevOps’ […]
BMC Adds Generative AI Capabilities to Helix Management Platform
BMC today revealed it is embedding generative artificial intelligence (AI) capabilities across its BMC Helix service and operations management platforms. BMC CTO Ram Chakravarti said the company is incorporating the open source GPT-J large language models (LLMS) to build generative AI models. Those models are optimized for specific domains using data collected by BMC and […]
EP 18: Does Standardization Disrupt Innovation?
Although everyone has their own definition of DevOps, it all comes down to creating better software faster, empowering development and operations teams and delivering value to customers. However, there really isn’t a standard approach to DevOps.
AIOps in Service Management: Removing the Noise
AIOps (artificial intelligence for IT ops) refers to the automation of IT operations through AI and machine learning. With every organization working rapidly toward the ultimate goal of digital transformation, there is a natural place for AIOps within service management as a means to automate processes and automatically spot and react to issues in real-time. […]
Change Management in a Fast-Paced DevOps World
While DevOps speeds up software release cycles, change management often slows them down. So, how do you do change management in a fast-paced DevOps environment? Change control enables organizations to meet compliance and governance while managing changes at the speed of business. In this interview for TechStrong TV, Greg Sanker, former CIO, IT Operations specialist, […]
ITIL 4 in the Age of Agile and DevOps, With Axelos
ITIL is well-established as the process, certification and information resource library for service management across many IT organizations globally. With the recent updates to ITIL 4, influences from Agile and DevOps are helping ITIL to expand and adapt to changes in ways to create software and build operations into the delivery process. In this DevOps […]
ServiceNow Extends Reach Into DevOps Ecosystem
ServiceNow this week, as part of a massive Paris update to its core software-as-a-service (SaaS) platform for managing IT operations, has extended its DevOps integration efforts by adding connectors for Microsoft Azure DevOps (ADO) and Atlassian Jira platforms. Pablo Stern, senior vice president for IT workflow products at ServiceNow, said those connectors are the latest […]
ServiceNow Acquires Sweagle to Advance DevOps Agenda
ServiceNow has acquired Sweagle, a provider of a repository for collecting configuration data that makes it easier to manage IT environments at scale. RJ Jainendra, vice president and general manager of DevOps and IT business management at ServiceNow, said Sweagle advances the DevOps initiative his company launched last year by providing a way for IT […]
ServiceNow Embraces AI to Manage IT
ServiceNow has taken the wraps off the Orlando update to its cloud platform for managing IT that adds advanced analytics and artificial intelligence (AI) capabilities. In addition, an existing integration framework that enables the Now Platform from ServiceNow to manage DevOps pipelines created by third-party platforms is now part of the core platform. Previously, that […]
SRE Is the Most Innovative Approach to ITSM Since ITIL
For over a decade, ITIL has been the leading ITSM framework adopted by enterprises across the globe. So, what is driving a rapidly increasing interest in Site Reliability Engineering (SRE) as a service management alternative? In its own words, Google refers to SRE as its approach to service management: “The SRE team is responsible for […]
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