While there’s no fundamental conflict between IT service management (ITSM) and DevOps, DevOps does bring new and different techniques for getting work done and interacting with the rest of the organization. ITSM people who are used to frameworks such as ITIL and COBIT tend to regard the IT department as a “service provider” and the […]
REP SPOTLIGHT: Soft2Solve
DevOps Institute: Tell us a little about your organization, Soft2Solve: We work with our customers in order to help them to enhance IT performance, saving cost, and training on best methods, process and practices, selecting at the same time the best solutions for Spanish Speaker Customers. DevOps Institute: What other topics do you teach or […]
REP SPOTLIGHT: getITright
DevOps Institute: Tell us a little about your organization. getITright: With offices in Australia, South Africa, The Netherlands, Nigeria and Malta and a network of partners operating in 31 countries, we offer a bouquet of services to help organizations to: Manage better Lower risk Perform better Make better business and IT decisions Our service offering […]
REP SPOTLIGHT: Omnikron
DevOps Institute: Tell us a little about your organization. Omnikron: With over 30 years of industry experience, we have honed IT and project management training techniques to ensure that course material caters to our clients’ needs. Our training is not just lectures from a book. We offer world-class courses, assessments and simulations in a variety […]
Rep Spotlight: Global Lynx
DevOps Institute: Tell us a little about your organization: Global Lynx: Global Lynx is a leading and fast-growing IT consulting and training company that assists companies and government agencies improve the competence and skills of their IT organization, enhance the maturity of their IT governance and improve the quality and effectiveness of their IT operations, […]
What is a DevOps ‘Best Practice’?
In IT, we love our frameworks. Whether agile, ITIL, lean, cobit, six sigma or others, our thirst for “best practice” guidance seems to be unquenchable. The concept of a “best practice” is an enigma. Who decides if a practice is actually the best? And best for whom? While an “adopt and adapt” mentality is advocated […]
DevOps is ITSM Best Practice!
What boggles the mind is that opponents of DevOps use risk as an excuse why DevOps would not work in their environments and why using the “traditional ITSM” approach is better and safer. When I start asking them about their transition practices, specifically the alignment between transition, change, test and release models, I soon find […]
Does the Future of DevOps Lie in NoOps?
Why DevOps is more a bi-directional rather than a simple top-down approach DevOps is one of those buzzwords that nearly everyone wants to discuss these days. However, it often is interpreted as an extension of Development’s influence to the detriment of Operations teams. So much has changed in the past few years that it is […]
How ITIL Can Co-Exist With DevOps
The original ITIL framework definition was published in the 1980s, but contrary to many opinions, it has evolved since then, provided one takes a more flexible view. Fast forward to ITILv3, and the framework has been shifted to the view that IT is a service that needs to support business initiatives and strategy. In parallel, […]
DevOps Perspectives from Pink15
I recently had the privilege of covering the Pink15 conference on behalf of staging-devopsy.kinsta.cloud. Pink Elephant is a renowned leader in ITIL and ITSM education, consulting and conferences. Now in its 19th year, the Pink conference brings together attendees from a wide range of vertical markets to learn and share about IT service management and […]