Ever since DevOps came on the scene a decade ago, ITIL has been under siege. ITIL lays out a number of IT service management (ITSM) best practices, including release management, change management, incident management, problem management and many other aspects of running an IT shop so that its priorities align with the business’s. For many […]
ServiceNow Makes the DevOps Connection
ServiceNow today announced it is extending the reach of its IT operations management platform to integrate with a variety of DevOps platforms. Richard Hawes, director of product marketing for ServiceNow, said ServiceNow DevOps will provide IT operations teams relying on an ITIL-based framework accessed as a software-as-a-service (SaaS) application visibility into DevOps processes and events […]
Splunk to Acquire SignalFx to Gain APM Platform
Splunk today announced it will acquire SignalFx as part of an effort to extend its reach beyond IT operational analytics and into the realm of application performance management (APM). Valued at approximately $1.05 billion, the deal to acquire an APM platform delivered as a software-as-a-service (SaaS) offering will expand and accelerate Splunk’s overall transition to […]
DevOps Deeper Dive: BMC Software Bets on AIOps Transformation
As BMC tests the AIOps waters, the company seeks to find a balance in serving both the DevOps and ITIL populations It’s clear in the enterprise IT space that artificial intelligence (AI) is poised to play a significant role in IT operations, a phenomenon known as AIOps. Often with this level of IT disruption, new […]
IT Operations: PagerDuty Unveils Hybrid ITSM Platform
PagerDuty today unveiled a framework intended to make it possible for organizations to bridge multiple styles of IT service management (ITSM) methodologies for IT operations. Rachel Obstler, vice president of product for PagerDuty, said PagerDuty Solution for HybridOps provides a comprehensive incident management framework capable of spanning both ITIL and DevOps processes for IT operations. […]
xMatters Looks to Meld DevOps and ITIL
With the launch today of a flow design tool from xMatters, the divide between DevOps and ITIL-based approaches to managing IT is narrowing. xMatters Flow Designer is a drag-and-drop graphical tool that either developers or IT operation teams can employ to create incident management workflows on top of xMatters incident management software. Doug Peete, chief […]
Agile vs. ITIL: Two Divergent Paths to DevOps?
Truth be told, there are dozens of different frameworks in existence and all have their unique perspectives on how a project is managed and executed. Frameworks such as Agile, ITIL, lean, cobit, six sigma and many others were built on an ideology of following a path defined by best practices. With DevOps, two of those […]
IBM Allies with ServiceNow to Bridge DevOps Divide with ITIL
IBM and ServiceNow today announced an alliance under which IBM Global Technology Services (GTS) will collaborate with ServiceNow to make DevOps processes and events managed via the IBM Cloud Migration Factory visible to a cloud-based IT service management platform from ServiceNow based on the ITIL framework. Jim Comfort, general manager for cloud services at IBM […]
Integrating ITIL Change Management and DevOps
A DevOps solution to the DevOps problem Intel IT’s Enterprise landscape is highly complex and diverse. The Enterprise Change Management team has the responsibility of managing the changes in this landscape, which is of the order of hundreds of changes every week. On one hand, we had to make sure we keep the change management […]
From Artisanal to Factory: The IT Pendulum is Swinging Back
Splunk Vice President of IT Markets and Chief Technology Advocate Andi Mann sees DevOps moving from an artisanal approach to an IT factory. This represents a reversal: Historically, developers operated in a factory-like environment, passing chunks of work down the line, but that caused problems because “different managers owned different sections of the production line.” […]