The pandemic has forced organizations of all sizes to overcome colossal challenges and embrace flux. We’ve all heard stories about businesses having to adopt a new communication tool and train staff overnight, but that’s just the tip of the iceberg. Many companies are in the middle of fundamental transformation, enabling enterprises to create more business […]
Does it Matter That We’re Still Working in Silos?
Seventy-two percent of business leaders believe that cross-departmental working at the enterprise level benefits their employees’ experience and engagement. However, 68% of these same organizations admit to working in silos—the complete opposite of collaboration. So, there seems to be a conundrum. We know that working in silos is detrimental to our employees, customers and the […]
AIOps in Service Management: Removing the Noise
AIOps (artificial intelligence for IT ops) refers to the automation of IT operations through AI and machine learning. With every organization working rapidly toward the ultimate goal of digital transformation, there is a natural place for AIOps within service management as a means to automate processes and automatically spot and react to issues in real-time. […]
Enterprise Service Management with Jira Service Desk and Confluence
Companies are looking to reduce cost, create efficiency and improve productivity of all internal and external customer services. In many organizations, different departments are using individual tools to provide their customers with the services they need. They can work in silos, can provide inadequate quality of service and not to mention that the portfolio of […]