During an online BMC Exchange event, BMC announced it expanded its portfolio of IT management offerings as part of an ongoing effort to unify traditional IT service management and DevOps processes under an integrated ServiceOps framework. The latest additions to the BMC portfolio includes an update to its Control-M workload automation platform that adds observability […]
How ESM Enables Digital Transformation
The pandemic has forced organizations of all sizes to overcome colossal challenges and embrace flux. We’ve all heard stories about businesses having to adopt a new communication tool and train staff overnight, but that’s just the tip of the iceberg. Many companies are in the middle of fundamental transformation, enabling enterprises to create more business […]
Engineering Applications for DevOps (Part 3)
This blog series explains how to engineer applications for DevOps. Topics covered in this blog series: • Factors used to decide whether an application is a good candidate for DevOps. • Practices to engineer designs for DevOps. • DevOps applied to enterprise apps and software services. • DevOps applied to COTS systems. • DevOps applied […]
CloudBolt Adds Cloud Cost Tool to Hybrid Management Platform
CloudBolt Software this week added cost management capabilities for Amazon Web Services (AWS) and Microsoft Azure public clouds along with codeless integrations with additional platforms to its hybrid cloud management platform. Grant Ho, chief marketing officer for CloudBolt, said the Spring Release of the company’s platform, now generally available, enables IT operations teams to rely […]
ServiceNow Shifts to Single Unified Agent
ServiceNow today unveiled an Agent Client Collector (ACC) that makes it possible for IT teams to capture data from software, hardware and cloud infrastructure. Jeff Hausman, vice president and general manager for IT operations management at ServiceNow, said this unified agent will enable IT teams to reduce the number of agents they would otherwise have […]
ServiceNow Adds Low-Code Tool to Platform
ServiceNow today made available an update, dubbed Quebec, to its Now platform that adds a set of low-code application development tools. Marcus Torres, general manager for IntegrationHub and vice president of platform product management at ServiceNow, said the Creator Workflows tool leverages existing App Engine and IntegrationHub capabilities in the platform to make it possible […]
How to Eliminate Incident Inefficiencies
In today’s complex, dynamic IT environments, the proliferation of disparate IT Ops, NOC, DevOps and SRE teams and tools is a given – and usually considered a necessity. This leads to the inevitable truth that when an incident happens, often the biggest challenge is collaborating between these teams to understand what happened and resolve the […]
DevOps Deeper Dive: Apple Adds Fuel to ITSM Fire
Apple’s acquisition this week of Fleetsmith, a provider of IT service management (ITSM) tools for Apple devices, is reigniting a fierce debate over how best to manage endpoints in heterogeneous IT environments. Fleetsmith, along with rivals including Jamf Software and IBM, provides ITSM tools that only manage Apple devices. The company argues that the IT […]
Atlassian Acquires Halp to Gain Help Desk Based on Slack
Atlassian this week announced it has acquired Halp, a provider of a help desk platform that employs Slack as its user interface. Steve Goldsmith, head of product integrations at Atlassian, said Halp will provide organizations with a way to manage lightweight processes via an interface that is already commonly used within many organizations. The goal […]
IT Services and DevOps: Friends, Not Foes
Development and operations, aka DevOps, is the marriage between software development and IT operations. The goal of a DevOps team is two-fold: to more quickly make products that are better for customers, and to align more closely with business goals. While it sounds pretty great, something doesn’t sit well. What about your service department? Service […]