ServiceNow today unveiled an Agent Client Collector (ACC) that makes it possible for IT teams to capture data from software, hardware and cloud infrastructure. Jeff Hausman, vice president and general manager for IT operations management at ServiceNow, said this unified agent will enable IT teams to reduce the number of agents they would otherwise have […]
ServiceNow Adds Low-Code Tool to Platform
ServiceNow today made available an update, dubbed Quebec, to its Now platform that adds a set of low-code application development tools. Marcus Torres, general manager for IntegrationHub and vice president of platform product management at ServiceNow, said the Creator Workflows tool leverages existing App Engine and IntegrationHub capabilities in the platform to make it possible […]
How to Eliminate Incident Inefficiencies
In today’s complex, dynamic IT environments, the proliferation of disparate IT Ops, NOC, DevOps and SRE teams and tools is a given – and usually considered a necessity. This leads to the inevitable truth that when an incident happens, often the biggest challenge is collaborating between these teams to understand what happened and resolve the […]
It’s Time to Take a Customer-First Approach to AIOps
Artificial intelligence for IT operations (AIOps) has several use cases that IT operations managers can’t deny: reduce alert noise with statistically significant outcomes (up to 80%), correlate alerts and events to uncover the critical business issues immediately, analyze data across environments to find root causes and resolve routine issues (like patching) automatically. Gartner predicts that […]
Edge Computing and ITOps: Opportunities and Challenges
Edge computing is growing quickly, but IT operations need to evolve as well to effectively monitor and manage new devices, sensors, applications and data. Growing enterprise edge ecosystems should integrate and become part of centrally managed ITOM systems. Edge computing is hard to define and is running high on the hype scale. But, research and […]
Chaos Engineering for ITOps
Chaos engineering (CE) is the discipline of experimenting on a system in order to build confidence in the system’s capability to withstand turbulent conditions in production. This approach is becoming commonplace in software development and operations (DevOps) practices. But how would its application extend to ITOps? CE for ITOps offers a similar framework for stress-testing […]
From One-Size-Fits-All to Custom-Fit for IT Ops
The downfall of the all-in-one IT management suite and the rise of the customized IT Ops toolchain Here is how enterprise IT Ops used to work: you would make your choice among the Big Four vendors and buy in (quite literally!) to their strategy. This meant a suite of products that came preintegrated (more or […]