PagerDuty has signaled its intention to add generative artificial intelligence (AI) capabilities to its cloud platform for managing IT operations via integrations with large language model (LLM) providers that it will disclose at a future date. These capabilities will make it possible to invoke natural language via PagerDuty Operations Cloud to automatically generate status updates, […]
Five Tips for Moving IT Ops to DevOps
The era of siloed development and operations functions is rapidly coming to an end. The concept of DevOps has already closed the gap between IT and developers, but as I speak with customers around the globe, one theme continues to arise. Many systems administrators are ill-equipped to handle the shift from IT Ops to DevOps […]
How Does IT Management Govern EverythingOps?
The number of tools engineers use to provision software architecture in the cloud is starting to get a little out of hand. There are many competing ways to do one thing. Most often, people simply adopt a new tool to solve a DevOps problem in the moment, not always considering the longevity of the solution […]
A Pro Football Approach to Agile Vs. DevOps
Enterprises and professional football teams have a lot in common. The pressures of being more agile, more resilient while ensuring performance is felt both on and off the field. For CIOs, surviving and thriving requires a serious focus on operations tied to business mandates and growth. I am frequently asked questions around infrastructure and operations […]
BMC Acquires StreamWeaver to Advance AIOps Strategy
BMC has acquired StreamWeaver, a provider of a platform that makes it simpler to capture streaming data in real-time, as part of an effort to extend the BMC Helix IT operations platform infused with artificial intelligence (AIOps). Financial terms of the transaction were not disclosed. Margaret Lee, general manager and senior vice president for digital […]
Achieving Reliable Observability Part 1 – Making Cloud-Native Observability More Robust
I was having a conversation with a CxO level customer as part of an AIOps/Observability workshop, and from what I could tell, most are confused about how to properly operationalize cloud-native production environments – especially the monitoring/observability portion. Here is how the conversation went. “Andy, we are thinking about getting [vendor] to use for our […]
Accelerating AIOps with the Mainframe
AIOps uses artificial intelligence by combining big data, analytics and machine learning to enhance IT operations. To successfully adopt and scale AIOps, it is critical for enterprises to add the mainframe to the equation. Adopting AIOps requires a holistic approach focused on business processes and workflows. The resiliency of a workflow depends on the health […]
Operations Model: DevOps, NoOps, AIOps or None of the Above Ops?
Within an organization, an operations model must be fit-for-purpose and be able to adapt as business needs change. At the same time, changing technology necessitates an advancement in how an organization operates. Small and medium-sized enterprises are faced with the difficult choice of how much to invest in operations and which approach to choose. In […]
Are We Nearing the End of IT Service Outages?
Over the last two decades, the evolution of IT has been more like something a revolution—in some cases, the transformation even unpinning real-life uprisings. Today we’re acutely aware of advances in technology and the internet, particularly as the global COVID-19 pandemic creates a sweeping reliance on tele-everything and online commerce to sustain companies’ livelihood. The […]
Fostering Better Collaboration Between ITOps and Security Teams Should Be Top Priority
Last year, the average business lost $13 million to cybercrime, which is 12% more than in 2017 and 72% more than in 2014. When Tanium recently asked IT decision makers how they planned to reduce that risk in 2020, they reported making multi-million dollar investments across operations and security. Over the last two years, they […]