DevOps Institute: Tell us a little about your organization. ITSM Academy: Since the early DevOps Days in the U.S., ITSM Academy has been involved in the DevOps community. We are proud to be the first DOI REP in The Americas. We offer DOI’s full line of training, in our open-enrollment public (virtual) classrooms as well […]
REP SPOTLIGHT: TaUB Solutions
DevOps Institute: Tell us about your organization. TaUB Solutions: TaUB Solutions is a consulting-cum-training organization based in Bangalore India. Our vision is to take the customers beyond the existing state of maturity to envisioned business outcomes. We serve a lot of customers in southeast Asian region by delivering consulting assignments on ITSM, IT governance, project […]
MTTR: The Magic Metric
How do you improve with one metric quality, cost, performance, employee and, most importantly, customer satisfaction? I think MTTR is one to consider, but with a DevOps twist (agile+lean+ITSM). The thing I love about DevOps is that it allows for people to think differently. DevOps is the movement driving organizations to find new ways of […]
Rep Spotlight: Global Lynx
DevOps Institute: Tell us a little about your organization: Global Lynx: Global Lynx is a leading and fast-growing IT consulting and training company that assists companies and government agencies improve the competence and skills of their IT organization, enhance the maturity of their IT governance and improve the quality and effectiveness of their IT operations, […]
DevOps is ITSM Best Practice!
What boggles the mind is that opponents of DevOps use risk as an excuse why DevOps would not work in their environments and why using the “traditional ITSM” approach is better and safer. When I start asking them about their transition practices, specifically the alignment between transition, change, test and release models, I soon find […]
Developing your organisation’s collective consciousness
Many organizations across the world are taking a long, hard look at DevOps and wondering how they can start to take advantage of its benefits. The 2014 State of DevOps report has some pretty compelling facts: Companies using DevOps are twice as likely to exceed profitability, market share, and productivity goals They will have 50 percent […]
DevOps Perspectives from Pink15
I recently had the privilege of covering the Pink15 conference on behalf of staging-devopsy.kinsta.cloud. Pink Elephant is a renowned leader in ITIL and ITSM education, consulting and conferences. Now in its 19th year, the Pink conference brings together attendees from a wide range of vertical markets to learn and share about IT service management and […]
The DevOps Culture Cocktail
As I have written in previous posts, I believe that IT has accumulated decades of cultural debt that is now due. We are a young industry that grew up in silo neighborhoods, each with it’s proprietary practices, language and population of like-skilled specialists. Left unchecked, the resulting “framework culture” contributed to IT’s cultural debt and […]
The DevOps Diet (Getting Lean)
IT has gotten fat – fat silos, fat processes, fat procedures. Adopting DevOps is a great opportunity to look at some of our unhealthy habits and identify where we can eliminate unproductive waste from our process diets. DevOps will ultimately teach IT how to exercise more with less effort, trim the fat and get lean. According to […]
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