It is a truth which should be universally acknowledged that the most important skill for a customer-facing job in what we laughingly call “information technology” is a cast-iron ability to say no—and make it stick. The misguided desire to please other humans by attempting to deliver on their every request has sunk more projects than […]
Customer Demands Outpacing Business Requirements
As more organizations adopt agile and DevOps, many recognize quickly that the related gains are significant but further business efficiencies can be realized. IT and the business now are working closer than ever. No longer is the business throwing requirements over the wall into the IT “sausage factory”—they’re now an integral part of the entire […]