In a survey of 450 digital transformation leaders, a sizable 73% of respondents said that, through digital innovation, they have made significant or better improvements to the end-user experience. Twenty-two percent report much more significant results than that, they self-reported as having transformed or completely revolutionized end-user experience. That’s considerably higher than the 15% in […]
Bucking Bank Bureaucrats: From Convergent Thinking to Divergent Doing
As customers, longstanding and new, the way we interact with banks and manage our personal spending, borrowing and saving is experiencing drastic change. New digital offerings in the form of apps and online banking show commitment to customer centricity, but overall, banks are slow to adapt to the pace of change. The vast majority of […]