Has automation changed the way we perceive interaction with others? A few weeks back I got an email from an old friend, Jim. Typically, that’s no big deal; I get emails from old friends all the time. Except, in this case, it was different. According to a posting on Facebook, Jim passed away about a […]
5 Ways to Ensure IT Service Desk Agility
The agile approach is everywhere. Born in the software development world, agility means adaptive planning, ongoing development and continuous improvement. Rapid and flexible response to change is critical. It is not surprising that the best practices of agile software development penetrated into other areas, and IT service management (ITSM) is no exception. The Service Desk […]