It’s now been a year since ServiceNow launched its DevOps integration initiative. Since then, thanks to the arrival of the COVID-19 pandemic, the way organizations manage IT has utterly changed. With more employees now regularly working from home, more organizations have shifted toward relying on IT service management (ITSM) platforms that, like ServiceNow, run in […]
Survey Finds IT Teams Rising to COVID-19 Challenge
In many ways, the COVID-19 pandemic has been the ultimate test for IT teams. The bulk of many workforces overnight became remote workers. Many of those end users are now starting to return to the office, but no one knows for sure if they will be sent back home again because of another flare-up. A […]