Observability is a growing discipline among most IT and operations departments. To release stable software faster, operators need continuous visibility into metrics like performance, uptime and availability. As a result, engineers are increasing their use of service-level objectives (SLOs) across the board—a recent study found that 82% of companies are increasing their use of SLOs. […]
How to Improve Your Uptime Strategy
Outages happen, it’s inevitable. But, unplanned downtime often comes with substantial costs—not only in terms of recovery and revenue loss, but also customer happiness, brand reputation and employee morale. While there is no foolproof way for companies to avoid outages, there are steps they can take to help improve uptime. Development teams should determine what […]
Optimizing AWS Performance Over the Long Term
Ask most folks how to optimize performance on AWS, and they’ll talk about things such as autoscaling and rightsizing. Those tools are certainly part of an effective AWS performance optimization strategy. On their own, however, they are not enough to guarantee performance and reliability over the long haul. That’s because tools and processes such as […]
AIOps: The Path to Greater Resilience and Uptime
Large organizations with complex IT infrastructures are facing a significant challenge when it comes to data. The complexity is such that many IT operations teams are struggling to detect, or predict, the complex failure conditions and circumstances that can adversely impact resilience and uptime. Monitoring a multitude of systems is a complex task, as the […]
Service Level Agreement
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DevOps culture meets the SLA
The goal of every SaaS provider should be 100% availability – it should be ingrained in their culture. But it’s far more common to see a series of nines. Numerically, these are clearly not the same value and culturally, they are a world apart. When you have an availability target that is less that 100%, […]






