John Egan

John Egan is CEO and cofounder at Kintaba, the modern incident response and management product for teams. Prior to Kintaba, John helped to lead enterprise products at Facebook.

productivity control DevOps teams engineering disaster fail SRE vacations Incident management response Resolution for Remote Teams

Why You Should Embrace Incidents and Ditch MTTR

July 16, 2021 | devop metrics, failure rate, incident management, incident response, mttr

The cliché is that everyone in IT hates incidents, and the natural reaction when assembling incident response metrics is to look for numbers that you can lower over time. Fewer incidents and ...

The Single-Sentence Postmortem

April 7, 2021 | Agile software development, blameless postmortem, devops culture, incident response, postmortem

Do you have four seconds? In the time it takes you to read this sentence you could be done with your incident's postmortem. "But my postmortem has 8 sections! I have to ...