The cliché is that everyone in IT hates incidents, and the natural reaction when assembling incident response metrics is to look for numbers that you can lower over time. Fewer incidents and shorter incident response times must be better, we think. You might already be familiar with the common metrics associated with these goals, including […]
The Persistence of Enterprise Tech Failure Rates
During a recent dinner conversion with a CIO friend, I was surprised to learn that his organization was having challenges delivering the applications and IT services on a timely enough manner that the business needs. The business is taking too long to approve the budget for major tech projects to start, then develop and deploy, […]