One of the great misconceptions of service management is what it means. This also is the reason why so many service management initiatives fail. Consider a call center, for example, […]
It’s All About the Tools: Lifecycle Security and Testing
In the past, whenever a new application or a new version of an application was bought to market, users often were abused as beta testers for security and usability. This […]
Visualizing and defining requirements comes to DevOps
We have all seen the nice circular diagrams of a DevOps methodology for application lifecycle management (ALM) like the one above. We interject some automation, make the two halves work […]
