The benefits of embedding real-time communications features into business and consumer applications are well-known. When it comes to customer service, most people would much rather click-to-call from within a web experience, social media site or business application to connect with another person, than find their phone to dial a number and wait in a queue. […]
Putting Customer Communication at the Core of New Apps
As developers and entrepreneurs create new products and services, it is critical for a powerful communication solution to sit at the heart of the solution and support all customer engagement. Reason being, when customers begin to engage with the application, they’ll expect easy access to troubleshooting tools like live support chat. Neglecting to offer such support could […]