Today, many organizations are starting to use voice or text-enabled chatbots for the first time or already have chatbot systems in place. In fact, Gartner said 25% of organizations are […]
The Importance of Customer Experience Observability
Ask anyone to name their favorite brand, and they’ll often respond with minimal hesitation. Prod a little further and the importance of customer experience (CX) is sure to play a […]
DevOps for Customer Experience
Charlene O’Hanlon and Amy Hudson of Cyara discuss the concept of DevOps for customer experience, which takes DevOps methodology and focuses it on CX software. But there are pitfalls DevOps […]
The Next Phase of Pandemic Tech Transformation
Last spring, we were inundated with headlines, tweets and Medium posts applauding the rapid digital transformation that businesses were going through—almost overnight—due to the pandemic and the shift to remote […]
How DevOps Can Address CX Challenges
Delivering a seamless customer experience (CX) has become a top priority for companies undergoing digital transformation initiatives, as 85% of buyers are willing to pay more for a great customer […]
Report: Lots of Room for Continuous Delivery Improvement
A report published by the Continuous Delivery (CD) Foundation suggests that, in terms of achieving that goal, most organizations still have a long way to go. Based on analysis of […]
Digital Customer Experiences: The Future is Modular
With the proliferation of microservices and APIs, will UIs go modular too? Some technologists note a rising trend around smaller, intent-based customer experiences that more directly mirror API endpoints. I […]
The Role of APIs In Digital Transformation
Digital transformation is increasingly propelled by rapidly changing user expectations. Release frequency is increasing, as is the need to connect a growing number of applications and digital experiences. As a […]
Transforming Your Digital Transformation
Change is difficult, so most companies pull the bandage slowly, hoping to avoid the hard, painful part – especially with regard to digital transformation. But in the corporate world, cautious […]
Shifting to Product-Centric Work in Utilities
Large organizations across the services spectrum are transforming from project-centric operations to product-centric way of working. Customer centricity is driving this transformation, as product-centric organizations put customers at the center […]
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