Tag: customer service

Forget Automation: Why IT Should Take UX Cues From Fine Dining
As a college student, I worked at a five-star Italian restaurant where I learned the discipline and practice of customer service. The general manager knew exactly which corner to stand in to ...

Next-Level Tech: DevOps Meets CSOps
Operations are some of the most important aspects of an organization. In tech, DevOps has dominated the conversation due to its necessity in keeping up with the rate of building products, applications ...

How Retailers Can Prosper in the Age of eBay and Prime
It feels like a long time since the beginning of the pandemic, where once malls and city centers were alive with the footfall of customers and any service could be found across ...

Top 4 Challenges for Developer Teams in 2021
As remote work continues into 2021, developer teams are still navigating the new landscape for working across distributed teams and how this new way of working affects product delivery. In particular, there ...

Build Better CX Across the Entire User Journey with AIOps
Ready or not, digital experiences are now the gateway to customers and the standard-bearer of a company’s brand. Yet, as apps become more distributed, more intelligent and more real-time, they continue to ...

Intelligent Virtual Assistants and Their Role in Helping Brands Transform Customer Experiences
The relationship between computers and humans has undergone a significant paradigm shift over several decades. From the emergence of the web in 1995 to applications or apps in 2005, technology has grown ...

FRESHeTECH FRESHeBUDS Pro, Even DevOps Can’t Help A Bad Product & Company
At staging-devopsy.kinsta.cloud we spend a lot of time talking about the many companies who are making tremendous progress building better apps and products, being more profitable and serving their customers better. But ...

DevOps Is About Serving The Customer: Q&A with Shridhar Mittal
As a longtime proponent of continuous delivery and fast deployment schedules, Shridhar Mittal has advocated for DevOps operational patterns since before the DevOps moniker was even coined. It was a philosophy that ...