Today, many organizations are starting to use voice or text-enabled chatbots for the first time or already have chatbot systems in place. In fact, Gartner said 25% of organizations are predicted to ...

As a college student, I worked at a five-star Italian restaurant where I learned the discipline and practice of customer service. The general manager knew exactly which corner to stand in to ...

Since the inception of the internet in 1983, many web development tools have been introduced to simplify complex processes that would otherwise take months to finish and cost companies a great deal ...

Operations are some of the most important aspects of an organization. In tech, DevOps has dominated the conversation due to its necessity in keeping up with the rate of building products, applications ...

Dynatrace today extended the application release management capabilities it provides to include synthetic tests for validating and assuring user experiences. Saif Gunja, director of product marketing for Dynatrace, said the user experience ...

A few weeks ago at SauceCon, staging-devopsy.kinsta.cloud talked to Matt Wyman, chief customer officer at SauceLabs. This year’s theme, Reimagine Test, emphasized the need to prioritize the user experience in testing. As ...

Data can drive significant business value for every company. Globally, we are collecting more of it than ever before, and it keeps growing—from 45 zettabytes in 2019 to a projected 175 zettabytes ...

When it comes to digital experiences, every one of us can recount a frustrating interaction with a website or app. For the 61 million American adults with disabilities, lack of website accessibility ...

The long-fabled future of a world without traditional human-to-computer interactions is no longer science fiction. It’s a reality. Consumers all across the globe are wearing computers on the wrists, talking to artificial ...

Most of the popular DevOps tools on the market such as Puppet, Chef and Jenkins, are open-source and require a high level of proficiency. With the complexity comes the challenge of learning new ...

When it comes to websites and apps – speed matters; today’s consumers want everything yesterday. Recent studies show that there is no surer way to lose the trust of a consumer than ...

“Two households, both alike in dignity In fair Verona, where we lay our scene From ancient grudge break to new mutiny Where civil blood makes civil hands unclean. From forth the fatal ...