There are easier ways to manage incident response without creating war rooms and packing IT staff onto bridge calls Your phone vibrates at 11 p.m., and you know that can only mean another major incident with one of the business’ critical systems. You get geared up for the war room, dial into the bridge call […]
An outage war room primer
One aspect of the DevOps movement I’ve seen adopted at numerous companies is the idea that everyone supports their products by being on-call for any incidents that occur in the production environment. This responsibility often leads to participation in the outage war room. For those of you who may be new to this experience, I’m […]