OpenTelemetry (OTel) is going to do for IT operations what open-source software originally did for application development.
IT Ops Trends: Cloud, Containers and COVID
Almost all companies are modernizing their IT infrastructure to remain competitive, with the focus firmly on migration to the cloud and the use of dynamic infrastructures. In a recent Trends in IT Ops 2021 survey, more than 160 IT professionals were asked how the implementation of IT strategies affected their day-to-day work. The results provided […]
3 Pillars of Autonomous IT Ops
Imagine a future where human IT operators and intelligent systems work together in a virtual operations room; the systems do the heavy lifting while the humans supervise. This may seem like science fiction, but the truth is we are already on the way to that future with AIOps. While actual AI-augmented teams are still quite […]
IT Ops Takes Center Stage
When people talk about the last 18 months, most will remember it as a disruptive time when nothing felt certain. Yet, for many IT Ops and network operation center (NOC) leaders, it was the year they stepped out of the darkness and into the spotlight. Suddenly, it mattered deeply who was maintaining those services we […]
How IT Ops Can Exceed Service Level Objectives in Digital Transformations
The pace of change can be managed successfully by defining service level objectives and more in dev environments Mobile applications, data lakes, microservices, data visualizations, SaaS integrations, automations, IoT data streams, machine learning models—in proof of concepts, pilots and scaling production environments, for customer-facing capabilities and employee workflows—all of these technical capabilities are developed, deployed […]
Incident Resolution for Remote Teams
People working in IT support and incident management right now are faced with unusual difficulties supporting large remote workforces and managing unpredictable workloads. On Reddit, system admins and other IT pros are bemoaning the hiccups and hassles of working in isolation while trying to resolve issues and maintain high SLAs. You can’t go grab your […]
Unlocking the Power of AIOps
AIOps is becoming quite the hot topic lately. It seems as though everyone is realizing that Ops is difficult. As we have to deal with more big data at greater velocity with more automation and complexity, there is no way humans alone can tame the beast. AIOps seems to be the answer. I recently sat […]
Operations Management Puts the ‘Ops’ in DevOps
Awareness and anticipation of operational management, best practices can improve your app at every stage of its life cycle How important or interesting you find the “operations management” aspects of DevOps methodologies likely depends on your background, experience and how many operational horror stories you have lived through. If you have been on the hot […]
AIOps: Managing the Second Law of IT Ops
Or, why IT systems keep breaking The tension between the two halves of DevOps is long-standing, going back long before the term was even invented. What underlies the split between Development and Operations is a fundamental difference, like an actual physical law. Let’s explore that analogy together. IT Ops is fundamentally a constant fight against […]
Are We Leaving Developers Out of DevOps Spinoffs?
SecOps. DataOps. NetOps. Reading these terms, you get the sense that the key to IT efficiency is to make IT Ops work with everyone else. But that’s a mistake, because it leaves developers out of the picture. It’s no secret that the DevOps movement has generated a number of other *Ops initiatives, including those listed […]