Many large enterprise companies are rife with departments that depend on customized ERP software applications. These systems accommodate vital business tasks ranging from inventory management to ordering capabilities to accounting programs to CRM platforms—all of which were custom-built to fit the enterprise’s specific needs and meet the KPIs of each unique organization. These applications tend […]
4 Steps to More Agile Operations
After over a year of business disruptions, modern enterprises have realized that speed and agility are the only way forward. In fact, according to Gartner’s Top Strategic Technology Trends for 2021 eBook, “Organizations that don’t focus on efficiency, efficacy, and business agility will be left behind.” In order to stay future-ready, organizations across all industries are moving to adopt an operating […]
Documenting: Don’t Build Your Replacement’s Nightmare
Want to reduce headaches tomorrow? Document everything today About once a year I feel the need to remind you that you are creating technical debt. DevOps is good stuff, and most shops got over the “whatever a given project team decides” multiplication of services pretty quickly, but every line of DevOps code you write is […]
Why ITOps Is Moving to the Cloud
There’s been a lot of movement in the IT operations management (ITOM) business lately, from the acquisition of SignalFx by Splunk to the PagerDuty IPO, and all signs point to a Datadog IPO in the future. What’s with all this consolidation? I believe we’re seeing the rise of a future-state of ITOM; that is to […]
Measure What’s Important: DevFinOps
Lately there seem to have been quite a few DevSomethingOps terms being coined. However, I do think we need one more: DevFinOps. Dev-What-Ops? One of the biggest problems in IT is working out the cost of IT. Left unchecked, IT will expand to fill whatever budget it is given. This may mean evermore involved business […]
AIOps: Managing the Second Law of IT Ops
Or, why IT systems keep breaking The tension between the two halves of DevOps is long-standing, going back long before the term was even invented. What underlies the split between Development and Operations is a fundamental difference, like an actual physical law. Let’s explore that analogy together. IT Ops is fundamentally a constant fight against […]
From Waterfall Incident Management to Collaborative IT Operations
What can Ops learn from Dev in the transition from sequential, reactive IT support to real-time DevOps? One of the signature ideas of DevOps is right there in the name: the blurring of the boundary between the historically separate worlds of Development and Operations. On the face of it, this seems like a great idea. […]
Dev & Ops: These Are Reconcilable Differences
The new world of IT requires a different approach from what worked in the past. As usual, the technology is the easy part, but without people and processes being aligned, it won’t deliver value. When evaluating how data science and machine learning can help manage highly dynamic IT environments, old reflexes may be actively harmful. By […]
Site Reliability Engineering: How to Make the Operations Side of DevOps Actually Work
The DevOps movement often has been accused of focusing too much on the first half (Development) and not enough on the second half (Operations). Certainly there has been more attention paid to deployment of payloads than to operating running systems, leading to the dismissal of the handover between Dev and Ops as “throwing it over […]
Tuning in to the real pain of customers
In my product management and marketing experience, I discovered that I carry a deep bias about our product capabilities and why it’s special — before a launch. On a whiteboard, in a spec, or in a usability lab, our product can and will change the world. Post-launch, when customers get their hands on our product, […]