Organizations are embracing product experimentation as a tool for continuous improvement Companies that embrace product experimentation are able to capture highly accurate data about markets and product ideas and gain intelligence about market trends. As a result, these companies are able to continuously deliver innovation and measure business outcomes. Industry leaders such as Netflix, Instagram […]
Adobe Strategy Revolves Around DevOps
At the Adobe Summit 2019 conference this week, Adobe detailed that its Adobe Experience Cloud customer experience ecosystem is reliant on a set of best DevOps processes that is wrapped around a modern microservices architecture and layered on top of big data platform deployed on the Azure cloud. Adobe last year acquired Magento, provider of […]
DevOps Chat: Customer Experience and DevOps with Cyara’s Alok Kulkarni
In this DevOps Chat we speak with Cyara CEO and co-founder, Alok Kulkarni, about how DevOps is helping in the customer experience arena. Cyara has carved out a leadership role in bringing DevOps to CX. Alok is a delight to speak with and very wired into this space. As usual, the streaming audio is immediately […]
How to Apply Agile and DevOps Principles to Accelerate Customer Experience Innovation
These days, it’s not enough for companies to offer quality products or services; they must deliver an exceptional customer experience. In fast-changing environments, continual innovation on the front lines of customer service requires an agile and nimble approach. How important is the automation of development and monitoring for accelerating customer experience (CX) innovation? I recently […]
Using DevOps to Be an Innovation Champion
Innovation, which increasingly is cited as the competitive advantage businesses need to meet their digital challenges, is widely misunderstood; it’s mistakenly reduced to the sophisticated features of a technology or a service. As a competitive matter, innovation is more than that; it’s primarily the process of translating ideas or inventions into high-value technology features or added-value services. […]
Why Financial Companies Love Continuous Delivery
The other day I was on the American Express website paying bills and browsing around the benefits and services afforded me when I ran across a “who we are” section. It read: “We’re a global services company that provides customers with access to products, insights and experiences that enrich lives and build business success.” Surprisingly, […]
Predictable Progress: Tracking DevOps Maturity Metrics
As DevOps methodologies continue to evolve, we’re naturally seeing an increased emphasis on the cultivation of related maturity metrics. For instance, in the 2016 State of DevOps Report, researchers with DORA took an initial stab at creating relevant ROI measurements. Similarly, a new report issued by researchers Coleman Parkes, sponsored by CA Technologies, offers additional […]
Automic Helps DevOps Transformation Sparkle
Working closely with Automic, an international wholesaler and retailer of jewelery transformed a department of project managers, developers and operations responsible for all of the customer-facing websites into a DevOps organization. As a result, project delivery was completed with 90 percent fewer delays, and first customer-facing releases of projects could be delivered in less than […]
Overcoming Objection to DevOps Adoption
The advent of the application economy has made software arguably one the most critical and valuable assets of organizations across a broad spectrum of industries—financial, telecommunications, entertainment, and government, just to name a few. In the era of “app store ratings” and an unprecedented ability of the consumer to easily switch suppliers of whatever they’re consuming, […]
A Ferrari and DevOps: More Similar Than You Might Think
In a world where customers aren’t short of options, all businesses are characterized by the need to achieve customer delight. From a technological standpoint, a large part of that hinges on fast-tracking the release of high-quality software. A release every quarter is being replaced by a release every week and sometimes even sooner. Expectations have […]