These observability tips can help developers uncover issues that impede performance and derail customer experience Modern technologies and methodologies such as cloud services, containers, DevOps, microservices and serverless have made it easier for organizations to deploy application code to production. However, the additional layers within the modern tech stack have increased complexity, making it more […]
Cloud Is Red Hot in the COVID-19 Era
As digital transformation accelerates, cloud services are helping organizations thrive in a COVID-19 world As the days tick by and the gloomy ramifications of COVID-19 become more apparent, one harsh truth has become crystal clear: Industries that have invested in digital transformation stand a better chance of recovery and survival than others. The banking industry […]
4 Mobile DevOps Must-Haves
Mobile DevOps requires a robust and streamlined strategy for success The mobile revolution of the last 20 years has radically changed our everyday lives. That’s not just the way we communicate, but also the way we find information, purchase goods and services, entertain ourselves and more. This has gone in tandem with great technological advances […]
Putting Customer Communication at the Core of New Apps
As developers and entrepreneurs create new products and services, it is critical for a powerful communication solution to sit at the heart of the solution and support all customer engagement. Reason being, when customers begin to engage with the application, they’ll expect easy access to troubleshooting tools like live support chat. Neglecting to offer such support could […]
Predictions 2020: 7 DevOps Predictions Shaping 2020
2019 was an exciting year for DevOps practitioners, with DevOps adoption continuing to grow at a fast pace. Most organizations were either executing or evaluating their DevOps strategies. So, what is 2020 going to bring in DevOps, infrastructure and application automation? Here are seven DevOps predictions for emerging trends in the new year. Customer Experience […]
Maintaining Strategic Focus During Agile Releases
In today’s hyper-competitive world, releasing early and often is a business necessity. When done right, this unrelenting commitment to speed enables product teams to quickly respond to shifting market conditions. But sometimes, agility can lead to a lack of strategic focus. Releases degenerate delivering shiny objects that temporarily fascinate the product or sales organizations without […]
Harnessing the Power of Developers
In our fast-moving digital economy, organizations across just about every industry are faced with a stark reality: to remain competitive and deliver the best possible customer experience, they must evolve continuously. The fintech industry is a great example of this–the sector’s growth and focus on excellent customer experience has been driven by external developers rather […]
Radical Transparency in DevOps and ITSM Helps Achieve Excellent Customer Experience
Here’s what I’ve noticed after spending several years in service management: DevOps is coming up more in the conversations I’m having with service desk leaders. Usually, these conversations start with one of the similar questions: DevOps is going to be the death of ITSM, correct? Alternatively, some consider DevOps as a challenge, and ITSM doesn’t […]
Lessons Learned From the Salesforce Outage
Everyone has bad days. Every company has been through some kind of outage due to a buggy database deployment. Even the best of the best, with highly trained staff, world-class best practices and well-thought-out processes make mistakes. On May 17, Salesforce.com had a bad day. What Happened? The company deployed a faulty database change script […]
Survey Finds Reliance on APM Mainly Reactive
A survey of 358 strategic IT decision-makers in enterprise organizations across North America and Europe conducted by the market research firm GigaOm on behalf of SolarWinds, a provider of IT management tools, finds that roughly half of the respondents consider themselves proactive in their use of application performance management (APM) tools. That definition is based […]