From raw incident count to response time, there are several key metrics that top Operations teams track to measure and improve their performance. One of the most popular metrics teams track for is mean time to resolution (MTTR). It’s the time between failure and recovery from failure, and is directly linked to your uptime. While […]
PagerDuty goes beyond alerting to advanced analytics of incident resolution
PagerDuty has made a major move from simply alerting team members to potential issues via pager or web to actually becoming an advanced analytics platform to measure team and system performance regarding incident response. They announced their new functionality today (release below). This is really a big step up for PagerDuty which also recently announced […]
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