Tag: IT service management
Techstrong Group Launches Techstrong ITSM Community Platform to Bridge the Gap Between Agile, DevOps and ITSM
Techstrong Group launches new ITSM site to empower organizations to navigate the complete IT life cycle with greater efficiency, quality and agility. Boca Raton, FL, February 28, 2024 — Techstrong Group, the ...
PagerDuty Previews Generative AI Copilot for ITSM
Under an early access program, PagerDuty, Inc. is making available a tool that brings generative AI capabilities to its ITSM platform ...
DevOps and ITIL Integration: Driving Collaborative Agility in ITSM
Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps and IT service management (ITSM), more commonly known as DevOps+. DevOps+ is ...
BMC Looks to Advance ServiceOps Approach to Managing IT
During an online BMC Exchange event, BMC announced it expanded its portfolio of IT management offerings as part of an ongoing effort to unify traditional IT service management and DevOps processes under ...
DevOps Deeper Dive: ServiceNow and DevOps, One Year In
It’s now been a year since ServiceNow launched its DevOps integration initiative. Since then, thanks to the arrival of the COVID-19 pandemic, the way organizations manage IT has utterly changed. With more ...
Mattermost Offers DevOps Command Center in the Cloud
Mattermost today launched Mattermost Cloud, a software-as-a-service (SaaS) platform for managing DevOps workflows using pre-built playbooks that comes integrated with a wide variety of third-party developer tools. Chandar Venkataraman, executive vice president ...
Atlassian Launches ITSM Platform
Atlassian today extended its footprint in IT service management (ITSM) with the launch of Jira Service Management, a cloud-based platform designed to bridge the divide between DevOps and ticket-based approaches to managing ...
ServiceNow Extends DevOps Integration Reach
ServiceNow today announced it has added four new integrations with DevOps platforms to its IT service management (ITSM) platform delivered via the cloud. The four integrations add native support for Microsoft Azure ...
ServiceNow Extends Reach Into DevOps Ecosystem
ServiceNow this week, as part of a massive Paris update to its core software-as-a-service (SaaS) platform for managing IT operations, has extended its DevOps integration efforts by adding connectors for Microsoft Azure ...
Tricentis Extends Testing Reach to ServiceNow Applications
Tricentis has extended the reach of its portfolio of testing tools to now include software-as-a-service (SaaS) applications from ServiceNow. Martin Klaus, vice president of product marketing for Tricentis, said testing has become ...
Atlassian Adds Asset Management to ITSM Portfolio
Atlassian this week announced it has acquired Mindville, a provider of IT asset management software that the company plans to integrate with its Jira ServiceDesk platform. Edwin Wong, head of product for ...
Survey Finds IT Teams Rising to COVID-19 Challenge
In many ways, the COVID-19 pandemic has been the ultimate test for IT teams. The bulk of many workforces overnight became remote workers. Many of those end users are now starting to ...
