AI’s time has finally come, if a new survey commissioned by ServiceNow is to be believed. Its results showed that nearly 90 percent of CIOs are at least dabbling with machine learning, with 53 percent calling it an area of strategic focus for their companies. What’s more, almost 70 percent of the CIOs surveyed say […]
Using AI to Automate Incident Management Sparks Debate
When it comes to incident response with an integrated DevOps environment so much depends on the ability of an IT team to respond quickly and consistently to a specific set of events. Because of that requirement, many IT organizations have invested in incident management systems that everyone in IT can consult whenever an issue arises. […]
AIOps: Managing the Second Law of IT Ops
Or, why IT systems keep breaking The tension between the two halves of DevOps is long-standing, going back long before the term was even invented. What underlies the split between Development and Operations is a fundamental difference, like an actual physical law. Let’s explore that analogy together. IT Ops is fundamentally a constant fight against […]
New Relic Delivers on AI Promise to Automate IT Operations
New Relic at a FutureStack 2017 conference unveiled an instance of its monitoring tools that employs machine learning technologies and other forms of artificial intelligence (AI) to provide advice on how to optimize an IT environment. Nadya Duke Boone, director of product management for New Relic, says New Relic Applied Intelligence (NRAI) will be made […]
New Relic Tracing Software Pinpoints Source of IT Issues
At a FutureStack 2017 conference this week, New Relic previewed an implementation of distributed tracing software that has the potential to close the war rooms where IT operations assign blame for application failure. New Relic CEO Lew Cirne says a Distributed Tracing capability that New Relic previewed this week will enable developers or IT operations […]
DevOps, Security, AI Convergence on Horizon
DevOps is regarded as practice that can drive performance advantages. Artificial intelligence is showing very real promise across the security market. Most public and private-sector organizations know that they must explore new and different ways of defending their networks against modern threats. These three factors make it clear that DevOps, AI and security are ripe […]
Automation: This Time, It’s Different
It took about 200,000 years for mankind to be able to figure out how to get an airplane to fly. The event took place Dec. 17, 1903, on a field in Kitty Hawk, N.C., when Wilbur Wright piloted the airplane he had made with his brother, Orville, into the air. The flight lasted for 12 […]
From Waterfall Incident Management to Collaborative IT Operations
What can Ops learn from Dev in the transition from sequential, reactive IT support to real-time DevOps? One of the signature ideas of DevOps is right there in the name: the blurring of the boundary between the historically separate worlds of Development and Operations. On the face of it, this seems like a great idea. […]
Loom Systems Extends Reach of AI into DevOps Realm
One of the things that tends to hold back adoption of DevOps are all the low-level events that need to be correlated by an engineer to generate anything that approaches actionable intelligence (AI). To eliminate that requirement, Loom Systems created a Loom AIops platform to automate many of the tasks that normally would need to […]
Machine Learning and ITSM: Helping Help Desks
The field of machine learning is a hot topic. We know that this type of artificial intelligence (AI) provides computers with the ability to learn without being explicitly programmed. For people like me who need it in simpler terms, machine learning deals with systems that can learn from past data and experience to improve performance […]